Shipping
We ship within the United States. Shipping is calculated at checkout from your zip code, so you see the exact cost before you pay.
Processing. Each piece is packed by hand in our studio. Orders ship within 1–2 business days. Orders placed on weekends or holidays ship the next business day.
Tracking. You'll get a confirmation email with tracking as soon as your order ships.
Packaging. Every order ships in a kraft mailer, wrapped in Faultline tissue. Pillows ship as covers only; inserts are not included.
Delivery issues. If tracking shows your order as delivered and you can't find it, email us within 7 days and we'll work with the carrier to find it.
International. We don't ship outside the US yet. Join the list and we'll let you know when we do.
returns
You can return any item within 30 days of delivery. It needs to be unused, unwashed, and in its original condition with tags attached.
How to return.
Email returns@faultlinesupply.com with your order number and the items you're returning.
We'll reply with a prepaid return label. The label cost is deducted from your refund.
Pack the item in its original packaging if you can, and drop it off within 7 days.
Return address. Faultline Supply, 4502 Alcala Way, Palm Springs, CA 92262
Refunds. Once your return arrives and we've checked it, we refund the original payment method within 5 business days. Original shipping charges aren't refundable. You can also ship the return yourself with any tracked service; we aren't responsible for returns lost in transit.
exchanges
Exchanges. We don't process direct exchanges. Return the item for a refund and place a new order for the piece you want.
Damaged or incorrect items. If something arrives damaged or isn't what you ordered, email returns@faultlinesupply.com within 7 days of delivery with your order number and a photo. We'll send a replacement or a full refund, and we cover all shipping.
Final sale. Items marked final sale, and gift cards, can't be returned.
CONTACT
Questions about an order? Email returns@faultlinesupply.com and we'll reply within one business day.